Task 4

 

✅ PART 1: Satisfaction Survey Design (4–5 marks)

What examiners want:

• A well-structured survey with clear formatting

• A mix of quantitative and qualitative questions

• Questions that assess security, usability, and performance

• Defined rating scales and response options

Your plan:

• Title: “Longstaff Marketing Solutions Post-Project Satisfaction Survey”

• Intro: Brief explanation of purpose (e.g., “We’d like your feedback on recent system upgrades to help us improve future projects.”)

• Question types:

  • Rating scales (e.g., 1–5 for clarity, security confidence, satisfaction)

  • Multiple choice (e.g., “How do you access files?”)

  • Open-ended (e.g., “What challenges are you still experiencing?”)

  • Ranking (e.g., “Rank the IT issues you face most often”)

Key topics to cover:

• Ease of access to resources

• Confidence in cyber security

• Training and guidance received

• Remote access experience (speed, reliability, ease)

• Shared account issues

• Impact of new router/firewall

• Overall satisfaction

✅ PART 2: Post-Project Summary (4–5 marks)

What examiners want:

• A concise summary of problems identified in Task 3

• Clear explanation of solutions implemented

• Evidence of security improvements and business impact

Your plan:

• Brief overview of Longstaff’s situation (growth, remote users, SOHO setup)

• Key problems:

  • Shared admin accounts

  • Poor firewall rules

  • Unsecured NAS

  • VPN limitations

  • Lack of user training

• Solutions implemented:

  • Role-based access control (RBAC) + MFA

  • Firewall reconfiguration (specific ports/IPs)

  • Migration to SharePoint/OneDrive

  • Replacement of SOHO router with enterprise-grade firewall

  • Security awareness training

  • Endpoint protection and network segmentation

Tip:

Use bullet points for clarity and link each solution to the problem it solves.

✅ PART 3: Evaluation of Own Performance (2–3 marks)

What examiners want:

• Honest reflection on your strengths and areas for improvement

• Specific examples of what went well and what could be better

• Evidence of learning and planning for future improvement

Your plan:

• Strengths:

  • Clear technical recommendations

  • Good use of security terminology

  • Structured survey design

• Areas to improve:

  • Time management (e.g., balancing survey vs summary)

  • Depth of testing (e.g., more test cases in Task 1)

  • Interview technique (e.g., more follow-up questions)

• Future actions:

  • Create a time plan for each task

  • Prepare more concise interview questions

  • Expand testing with screenshots and expected outcomes

✅ PART 4: English Skills (AO4 – 4 marks across Tasks 2–4)

What examiners want:

• Clear spelling, grammar, punctuation

• Professional tone and formatting

• Logical structure and flow

Your plan:

• Proofread everything carefully

• Use headings, bullet points, and tables

• Avoid slang or overly casual language

• Use technical terms appropriately (e.g., “RBAC”, “MFA”, “endpoint protection”